Search for commonly asked questions below.

What is a receipt voucher?

Receipt vouchers are your key to winning in the contest. Visit any participating Needs location and make a qualifying purchase to receive a receipt voucher. Plus, when you purchase participating products flagged in-store, you will receive a bonus receipt voucher. Create your account and upload your receipt vouchers to earn digital scratch tickets for your chance to win.

How do I play the Digital Scratch Game

Sign-up for the promotion and then receive 1 digital scratch ticket for every valid receipt voucher uploaded or Bonus Code entered. Plus, watch for participating products in-store to earn more tickets!

  • On a mobile device or tablet: Use your finger to ‘scratch’ by lightly pressing with your finger on the area to reveal the message underneath. Once revealed, stop pressing the screen and the message will appear.
  • On a desktop computer: Hold your left mouse button to ‘scratch’ the area off. Once message is revealed, release the left mouse button and further details will appear.

How do I redeem an Instant Win Food Prize?

If you have won an instant win food prize, your prize will be saved in your My Account area. You may also follow the instructions after revealing the instant winner to send your prize to your mobile device by entering your SMS number.

To redeem:

  • Visit any participating Needs location to redeem your instant prize.
  • Pick up your instant win prize and bring with you to the checkout.
  • When you’re ready to checkout, either click on the redemption link in your SMS message, or click here to go to your Game Account.
  • Click Redeem on the prize you wish to redeem, then hit "Redeem Now" when prompted to start the redemption process.
  • Show your winning coupon to the cashier, which will award the prize for free!

Please note: Instant Win Prizes do not include applicable taxes, ecology, or bottle deposit and there is no cash value or cash back.

What are bonus codes?

Bonus codes can be found on our social media channels, email and SMS communications throughout the contest period. When you enter a bonus code, you'll receive 1 scratch ticket! Be sure to opt-in for communications from Needs, plus follow us on Facebook, Instagram or Twitter to find more codes!

Why am I getting a CSRF token message?

This usually occurs when the web browser is out of date.

We suggest installing the latest of Google Chrome or Or Mozilla Firefox before visiting to register or to login. If you are still having issues, please email us at

I don’t have an email address — how do I sign up?

There are many free email services available on the Internet. We recommend Google’s Gmail or Microsoft’s Outlook. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. We recommend Google’s Gmail or Microsoft’s Outlook. Follow the links to set up a new email account.

How do I know if I am a WINNER?

If you are drawn for a prize, you will be contacted by email or phone associated with your account when you registered.

How do I update my game account information?

Please contact us at to update your game account information.

I am unable to login, what should I do?

If you are unable to login, please try resetting your password first. If you are unable to reset your password, contact

What is a captcha?

A captcha is a security feature on our webpage. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

What are some important dates to remember?

Contest starts: May 11, 2023
Contest ends: July 5, 2023
Last day to upload a receipt voucher: July 12, 2023
Instant WIN Prizes Expires: July 12, 2023
Grand Prize Draws: July 14, 2023

How do I remove myself from the online sweepstakes?

To remove yourself from contest, click here. Please note that all of the online ballots you have accumulated will be removed and you will not be able to access any digital tickets or instant prizes.

Can’t find your answer? We’re here to help!

Click on the button below to send your question to our Customer Service Team.

You can also email us at:
or mail your request to:
Needs Snack, Scratch & WIN,
P.O. Box 3009, M.I.P., Markham, ON
L3R 6G4